PRIVACY POLICY

We collect the following categories of personal information:

• Identifiers: name, postal address, phone number, email address, and IP address.
• Customer records: service address, appointment history, and billing information you provide when requesting service.
• Commercial information: services purchased, financing selections, and payment records.
• Internet or network activity: browser type, pages viewed, referring URL, and interactions with our site.
• Geolocation data: approximate location derived from your IP address or service address.
• Communications: messages you send through our contact form, email, calls, or text messages.

We do not knowingly collect sensitive personal information as defined under the CCPA, and we do not knowingly collect personal information from children under 16.

• Schedule, provide, and follow up on plumbing services.
• Respond to inquiries, quotes, and customer support requests.
• Process payments, deposits, and financing applications through third-party providers.
• Send appointment confirmations, service updates, and, with your consent, promotional messages.
• Improve our website, marketing, and service quality.
• Comply with legal, tax, licensing, and safety obligations.

We share personal information only with parties that help us operate our business, including:

• Service providers (scheduling, payment processing, hosting, analytics, email/SMS delivery, and financing partners).
• Professional advisors such as attorneys, accountants, and insurers.
• Government or law-enforcement authorities when required by law or to protect our rights.

We do not sell your personal information, and we do not share your personal information for cross-context behavioral advertising as those terms are defined by the CCPA.

Our site may use cookies and similar technologies to keep the site functioning, remember preferences, and measure traffic. You can control cookies through your browser settings. Disabling cookies may limit some features of the site.

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and (if applicable) sell or share.
• Access a copy of the personal information we hold about you.
• Delete personal information we collected from you, subject to legal exceptions.
• Correct inaccurate personal information.
• Limit the use of sensitive personal information (we do not use sensitive personal information for purposes requiring this right).
• Opt out of the sale or sharing of personal information (we do not sell or share).
• Non-discrimination for exercising any of these rights.

To exercise your rights, contact us using the details in Section 9. We will verify your request by matching information you provide with what we have on file. You may designate an authorized agent to submit requests on your behalf; we may require written authorization and verification.

We keep personal information only as long as needed for the purposes described in this policy, to satisfy warranty and service history requirements, and to comply with tax, licensing, insurance, and other legal obligations. When no longer needed, information is securely deleted or de-identified.

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our website may link to third-party sites (for example, financing providers or review platforms). We are not responsible for their privacy practices and encourage you to review their policies.

To ask questions about this Privacy Policy or exercise your privacy rights, contact:

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above. Material changes will be highlighted on our website.